Privacy Policy

Privacy Policy

Alba Hosting (“we,” “us” or “alba-hosting.com”) cares about protecting the personal information of our customers and visitors who use our websites, products or services (collectively, our “Users”). This privacy policy provides details about how your personal information is collected, shared and used by us.

Information Covered by this Privacy Policy

This privacy policy covers personal information, including any information we collect, use and share from you, as described further below. This policy applies to all alba-hosting.com websites, our products and services, and our mobile applications (collectively, the “Services”).

This policy does not cover how our Users may use or share data that they collect using our services.

When you purchase a Service from us, your personal information will be collected, used, and shared consistent with this privacy policy and relevant addendums for specific services (such as domain registration).

Information We Collect From You

Signing Up for Services; User Information

• Information you provide prior to registration (e.g. your email).
• Information during registration (name, company, email, phone, billing address, credit card info, location, industry).
• Payment information you provide when purchasing products/services.

Use of Services, Website Visits, and Support

• IP address, browser type/version, geographic location.
• Pages you view, links clicked, and how you arrived at our Services.
• Metadata (clicks, opens), device info, support issues, interaction with videos, and more.
• Your telephone conversations with us (which may be recorded for quality).

Social Media

• Information from social networking sites if you use your credentials to log in.
• The info shared depends on your privacy settings on those platforms.

Other Sources

• Information you provide at seminars or to partners.
• Survey responses, publicly available info, or info from third parties with your consent.

How We Use Your Information

• To provide requested Services and useful content.
• Ensure proper functioning and improvement of our Services.
• Provide support and facilitate your experience on our websites.
• Advertising and marketing of our own and third-party services (with your consent where required).
• Security, compliance, and administration of our websites.
• Personalization and analytics, including aggregated and anonymized reports.
• Payment info is used only to process payments for our products/services.
• Recorded telephone conversations may be used for quality control and training.

Sharing of Information

Sharing with Partners

We may share information (such as your name and email) with partners for the purposes of assisting you, contacting you about offers, or providing you their products/services, but only with your consent where required by law.

Sharing with Third Party Service Providers and Vendors

We may contract with selected third parties (e.g. for customer service, fraud detection, IT, analytics, SEO). They are prohibited from using your data for other purposes.

Corporate Reorganizations

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, with notice to you.

Authorized Users

All users authorized by you to access your account can view personal information in that account.

Legal Process

We may disclose your personal information to courts, law enforcement, or others if legally required or if we believe it’s necessary (e.g. to prevent harm or comply with law).

Security

While we do our best to protect your information, transmission over the internet, email, or SMS is not completely secure. Once received, we take appropriate technical and organizational measures to safeguard your personal data. Financial data is encrypted during transmission (TLS protocol).

Tracking Technologies and Online Advertising

We use cookies, beacons, pixels, tags, scripts and other technologies. 

Choice/Opt-out

Marketing Communications

• Email: Opt out any time via the link in our emails or by contacting privacy@ahba-hosting.com. Some transactional or service emails are mandatory if you use our products/services.
• Phone: We may call with your consent for marketing. Contact support to opt out.
• Cookies: See our Cookie Policy to manage cookie preferences.
• Third Parties: To manage data received from third parties or social networks, follow their privacy settings and policies.

Unauthorized Accounts

If an account was created without your knowledge or consent, contact support for removal.

Retention of Personal Information

We keep your information to provide services and comply with the law, resolve disputes, and enforce agreements. We will not retain your information for more than seven years after termination of your services, unless required by law.

Your Rights (GDPR)

• Access: You may request confirmation and access to the personal data we hold about you.
• Portability: You can request your data in a structured, machine-readable format, or ask us to transfer it to another party (where technically feasible).
• Correction: You can request correction of inaccurate or incomplete personal data.
• Erasure: You may request deletion of your data under certain circumstances.
• Restriction: You can ask us to stop processing your data except for storage under certain circumstances.
• Objection: You can object to our processing of your data, especially for marketing.

To exercise any rights, we may require identity verification. Some requests may be refused if there are valid legal reasons, in which case we’ll inform you.

Third Party Links & Use by Our Users

Our services may contain links to other sites. We do not control the policies of these third parties; review their privacy policies as well.

You may log in to some services via Facebook, OpenID, etc. Social features may collect data such as IP address and set cookies to function.

Children

Our services are not for those under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data without consent, please contact us for removal.

Data Transfer

To provide our services, your personal data may be transferred to and stored/processed in the United States or other countries outside the EEA (such as India or the Philippines). We ensure your data is handled securely and in accordance with this policy.

Notification of Changes

We may update this privacy policy at any time. If there are material changes, we’ll notify you by email or via a notice on our website. Continued use of our services means you accept the changes.

Contact Us

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact us by email at privacy@alba-hosting.com.